Service Delivery Policy

On subscribing you receive access to a private Helixtop workspace at https://helixtop.com, for the number of seats and the plan you selected. There is no physical product, and nothing is dispatched, couriered or delivered to an address.

Immediately. Your workspace is created automatically as soon as you sign up. Preparation typically completes in under two minutes, and a progress screen shows what is happening while it runs.

You will be signed in and able to use the service as soon as it finishes. No separate confirmation or activation step is needed.

• Your workspace opens in the browser as soon as it is ready.
• A receipt for each payment is available under Settings → Billing.
• Your subscription, seats and next billing date are shown on the same screen.

If preparation fails, the screen tells you plainly and offers to try again — you are not charged for a workspace that never started. If it fails twice, email support@helixtop.com and we will set it up manually, usually within one working day.

Access continues for as long as your subscription is paid and active. What happens when it ends is described in our Cancellation and Refund Policy.

Helixtop is available anywhere with an internet connection. Data is stored in India. There are no delivery charges, customs duties or import restrictions, because nothing crosses a border physically.