Cancellation and Refund Policy

You can cancel at any time from Settings → Billing inside your workspace, or by emailing support@helixtop.com from the address on the account. There is no cancellation fee and no notice period.

Cancelling stops the next renewal. Your workspace stays fully usable until the end of the period you have already paid for.

If Helixtop is not right for you, request a full refund within 7 days of your first payment and we will refund it in full, no questions asked.

Email support@helixtop.com from the account address with the word “refund” and your workspace name.

Subscriptions are billed monthly in advance. Once a month has started we do not refund the unused part of it, because the workspace and the infrastructure behind it remain reserved for you. You keep access until the period ends.

We do refund, on a pro-rata basis, when:

• We were at fault. A prolonged outage or a defect that made the service unusable, and we could not resolve it in reasonable time.
• We discontinue the service or terminate your account for a reason other than your breach of our Terms and Conditions.
• You were charged in error — a duplicate payment, or billing after a cancellation was confirmed. These are always refunded in full.

Adding seats mid-month is charged pro-rata. Removing seats reduces your next invoice; we do not refund the current month for a seat already paid for.

• Approved refunds go back to the original payment method. We cannot send them anywhere else.
• We initiate the refund within 7 working days of approving it.
• Your bank or card issuer then takes its own time to post it — typically 5 to 10 working days, and outside our control.
• Refunds are made in the currency of the original payment. We do not cover exchange-rate differences.
• GST already remitted is refunded along with the fee where the law permits.

When a subscription ends, export anything you need first — you can do this at any time while the account is active.

We keep your workspace for 30 days after the paid period ends, so an account closed by mistake can be restored. After that it is permanently deleted and cannot be recovered.

If you disagree with a charge, please contact us before raising a chargeback — we can almost always resolve it faster. Email support@helixtop.com and we will reply within one working day.